Check if both the devices are charged (White LED lights indicate how much battery has been consumed).Check if the power is on and both the devices are in Bluetooth mode.Ensure that both the devices are Stone Grenade.What to do if device not working in TWS mode? Check if the problem persists even after using a different cable or different device to connect to the speaker.Check if you have connected the aux cable properly and in the correct orientation on both ends.Check if restarting the device resolves the issue and if the speaker is in Aux mode by short pressing the ‘Mode’ button.What to do if the Aux mode is not working? Check if the speaker being connected to does have any software issues or not – Check to forget the device on Bluetooth, update the mobile software, if it still does not work try factory resetting the device.Check if it is a passcode issue and if so enter 0000 / 1234.Check if the device being connected to supports Bluetooth connections or not.Check if the speaker is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.Check to see if the device is in pairing mode, after powering it on the LED indicator will blink white.What to do if device not connecting via Bluetooth? In the AUX mode, you can control the audio playback via the media device/ phone.You can switch to AUX mode by using the AUX cable to connect the phone and the speaker, and then short pressing the Power button.The speaker will need to be connected manually through the above process. Note: Within 10s after entering Bluetooth mode, the Bluetooth will automatically seek out previously connected devices to pair with. The successfully paired device can be automatically connected when switched on the next time.After successfully pairing, the speaker is now ready to play music from your smartphone.Enter the passkey’0000’ if one is asked for during connection. Search for “boAt Stone Grenade” from the available list of Bluetooth devices and connect the two.Turn on the Bluetooth function on your smartphone or any other compatible device.The speaker will enter auto pairing mode when switched on, the LED light will flash blue to indicate this.How to pair the speaker via Bluetooth mode? Check if the device was not subject to any mishandling, or exposed to direct sunlight or hazards like fire.Try connecting through a different connection mode or media device.Check to see if the device has been properly connected, i.e., the jack is properly inserted into the device for AUX, SD card is properly functioning for SD mode, properly paired for Bluetooth mode with light solid blue.Fully let the speaker discharge and then charge it fully again before use.Check if restarting the device resolves the issue.What to do if there is no sound from the speaker? Check if there are any obstructions between the speaker and the device, move the device at a closer range to the speaker and see if it still affects it.Check if the same problem happens for different devices and media players.Check if restarting the speaker resolves the issue.What to do if the speaker is occasionally keeps disconnecting the Speaker? Check if the speaker does not have water droplets, in case they do, use the blow dryer to dry out any water from a distance.Check if the problem occurs at all levels of charging or only at low charging levels.Check the sound on different media players and different devices and if the distortion happens on all devices or only on specific ones.Check if the distortion or quality lowers at all volumes or only at high volumes. Check if the problem still occurs if the device is moved closer and all obstacles in the middle are removed.Check if connected device does not have any equalizer settings applied.
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