![]() you can try to install it on a clean VirtualBox virtual-machine with W10 (but that is a long process if you don't have one ready for you) you can use a pre-made disk-image of the vm-program of your choice from here for tests, I would advise skipping this and trying to download the A.I. the most likely result is that all would crash, in a similar manner.if that works the problem is the original video. there is a use in this of normalizing timestamps, 6 bytes per 4 pixels reordered chroma subsampling scheme, and an explicit size of video frames. try creating a small very old-school encoded MP4 from your video using FFMPEG: ffmpeg.exe -hide_banner -y -loglevel verbose -stats -strict "experimental" -err_detect "ignore_err" -flags "-output_corrupt" -fflags " autobsf discardcorrupt genpts" -i "my_input_video.mp4" -avoid_negative_ts "make_zero" -segment_time_metadata 1 -enc_time_base "-1" -vf "fifo,setpts=PTS-STARTPTS,format=pix_fmts=yuv420p,scale=640:360" -preset "ultrafast" -profile:v baseline -level 3.0 -to "00:00:10.000" -an "my_output_video.mp4" and feed that to the program.if that works though the problem is your GPU (or drivers). The UI still presents an option to use that algorithm but the program can't download and just hangs until it crashes (few seconds). That is: C:\Users\YOUR_USER_NAME\AppData\Roaming\Topaz Labs LLC\Video Enhance AI\LogsĬommon reason to programs crashes is (also) when it can't download the A.I. %AppData%\Topaz Labs LLC\Video Enhance AI\Logs
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